Community Manager

At SPH we inspire and empower students to cultivate a mindset of makers and innovators. We believe that by exploring their ideas and developing their own projects, students gain valuable hands-on experience and learn important skills for their future. This is why we’ve created an ecosystem where students (Bachelor, Master, and Doctoral students) are encouraged to explore, ideate, build prototypes, test and refine them.

Our interdisciplinary team of thirty people provides students who want to pursue extracurricular projects of various types and scales with a comprehensive range of support. On the one hand, we design and manage facilities like co-working, ideation, and event spaces as well as a makerspace that gives students access to the tools and equipment they need to prototype. On the other hand, we support project teams with personal coaching, workshops, and a diverse expert network. We want to accompany students on their journey by inspiring them to get started, to seek diverse views, to explore the real need behind an idea, to work as a team, to think big, to fail, to pivot, and to keep overcoming obstacles they encounter on the way.

As we’re extending our offer, we’re now looking for a Community Manager.

You’ll work in one of the most inspiring spaces at ETH Zürich, surrounded by 3D-printers, whiteboards, ideation equipment, self-designed furniture, and plants.

• We’re located at ETH Zentrum and at ETH Hönggerberg campus. We generally work at ETH Zentrum, but at least one day per week at ETH Hönggerberg.
• We work in the same open space as our project teams and meet with everyone at eye level. The individuals we work with are from a diverse range of backgrounds and study disciplines, which is why we communicate in English. As the projects we support are extracurricular, most of our events and training offers take place in the late afternoon and in the evenings.
• We take an agile approach to conceptualizing and delivering our offer and allocate our capacity flexibly to the most important tasks. 

As a Community Manager you are responsible for the following tasks:

• Building and maintaining an active, engaged, supportive and inclusive community across all our user groups (project members, Makerspace & laboratory users). You will also organise our community events. 
• Foster peer-to-peer learning as we want to be able to provide our offering to thousands more students with ressources that will stay constant. 
• Develop a concept on how to build our community and also set-up an approach on how it can be measured, including conducting indepth research of best practices in community building and science-based peer-to-peer learning.
• Setting-up and maintaining an efficient internal communication strategy for communication within the community. 
• Create and coordinate an active and engaged alumni network.
• Oversee and coordinate all activites of the SPH that have touchpoints to community building. Exchange regular with other units and contribute to cross-functional internal projects.

Join us in driving impactful projects, expanding our reach, and shaping the future community of SPH:

• You hold a university degree in Social Sciences, Communication, Psychology or related areas.
• You have at least 3+ years work experience in community building, creating peer-to-peer learning environments and/or developing educational programs.
• You are familiar in conducting paper research and analysis of best practices.
• You have good project management and organisational skills.
• You enjoy working cross-functionally and collaborate with different units. You have great interpersonal and commucation skills. 
• You feel comfortable speaking in front of a group, interacting with individuals and growing a community.
• You are self-motivated, like to work as part of a team and you are able to manage competing priorities.

A note: research indicates that women and individuals from marginalized groups tend to apply only when they meet all of the criteria. If you believe you’re qualified, but don’t necessarily check every box, please submit an application.

We offer a 1-year contract with the possibility to prolong the contract. 

ETH Zurich is a family-friendly employer with excellent working conditions. You can look forward to an exciting working environment, cultural diversity and attractive offers and benefits. We believe in personal growth. For that we do regular team feedback sessions and value everyone's opinion. We find the best solutions through diversity.